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FAQs (Frequently Asked Questions)
Got questions? We've got answers! Check out our frequently asked questions below to learn more about DewRose Cosmetics and our skincare products.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and PayPal for online payments.
Do you ship internationally?
Yes, we ship worldwide. Please refer to our shipping policy for estimated delivery times and shipping costs to your location.
What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, please contact us within 30 days of receipt for assistance with returns or exchanges.
Are your products cruelty-free?
Yes, all our products are cruelty-free. We do not test on animals and prioritize ethical sourcing of ingredients.
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of purchase. Please contact our customer support team for assistance.
Are your products suitable for sensitive skin?
Our products are formulated with gentle ingredients suitable for most skin types. However, if you have specific concerns or allergies, we recommend checking the ingredient list or consulting with a dermatologist.
How can I contact customer support?
For any inquiries or assistance, please reach out to our customer support team at support@dewrosecosmetic.com. We’re here to help!